2017-09-01 / Letters

Impressed by library service

My daughter-in-law is a middle school teacher. When she heard I was going to the Simi Valley Library to purchase some used books, she asked if I would look for and buy a couple of books she wanted to use in her class.

I looked all over but didn’t find them. However, I did find others that interested me. (The library bookstore is a great value. If you’re a reader, don’t pass it up.)

While I was paying for my selections, a young woman volunteer asked if I had found exactly what I was looking for. I said no and told her the titles. She rattled off the names of the authors like she had just completed reading them herself. I was impressed. She said she thought they had copies and went about looking for them herself.

They weren’t in the store, but instead of simply saying “Tough luck,” she went to look for them in storage. About five minutes later she returned with one of the books. I was grateful and thanked her for her efforts.

As I was walking to my car, I heard a person calling me. Another volunteer was chasing me, and he had a copy of the other book. In today’s world, where we don’t often get the service we pay for, it is a breath of fresh air to get great service for free, and it should not go unnoted.

Steve Demski
Simi Valley

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